Terms and Privacy

1 Day Expeditions

  • Tour cancellation must take place at least 24 hrs prior to tour departure time.
  • Should the client cancel their tour less than 24 hrs prior to tour departure time from Cape Town, a 100% cancellation fee will be applicable. 
  • Should the client not arrive for their tour (“No Show”), a 100% cancellation fee would be applicable. 
  • Thorough weather checks are done prior to any trip. Should inclement weather prevent us from proceeding with the trip on any particular day, the clients would be informed and an alternative date would be negotiated or an entire refund would be given. Should the clients and UnrealAfrica's team find themselves on loctation already (based upon a good weather prediction) and sudden strong winds pick up, preventing the trip from going ahead, 10% of the price will be retained for meals, stand-by and preparation costs. i.e. a 90% refund would be given (transport costs of R300.00 is separate and payable in full). However, a 10% discount would be offered on the day the trip is actually taken (valid for a 2 year period). 
  • We are dealing with wild animals and sightings are therefore not guaranteed. Refunds will therefore not be considered in the event of non-sightings.

Multi Day Expeditions and Boat Charters

On our Multi Day Expeditions, we will require a 30% deposit on confirmation of booking and the balance will be payable 60 days prior to arrival.

Privacy

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.  Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.